Privacy Policy

Last Updated: June 3, 2026

Introduction

Olive Tide ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website olive-tide.com or use our services.

Information We Collect

Personal Information

When you book our services or contact us, we may collect:

• Name and contact details (email address)
• Booking preferences and dietary requirements
• Payment information (processed through secure third-party providers)
• Communication history with our team

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Device information
• IP address
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Process and manage your workshop bookings
• Communicate with you about our services
• Send confirmation emails and workshop details
• Respond to your inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations
• Send marketing communications (only with your consent)

Legal Basis for Processing

We process your personal data based on:

• Contractual necessity (to provide services you've requested)
• Legitimate interests (to operate and improve our business)
• Legal compliance (to meet our legal obligations)
• Consent (for marketing communications and cookies)

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Payment processors to handle transactions securely
• Email service providers to send communications
• Analytics providers to understand website usage
• Legal authorities when required by law

All third-party service providers are required to maintain appropriate security measures and use your data only for specified purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking information is typically retained for seven years for accounting and legal purposes.

Your Rights

Under Australian privacy law and GDPR (where applicable), you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through our cookie banner or your browser settings. For more information, see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Email: [email protected]
Address: Level 3, 147 Collins Street, Melbourne VIC 3000, Australia